Refund policy

At ASVORT, we want you to feel confident when shopping with us. If you're not completely satisfied with your purchase, we're here to help.

1. 15-Day Returns

You have 15 days from the date your order is delivered to request a return.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned with its original packaging and accessories.
  • You must provide your order number or proof of purchase.
  • The return request must be submitted within 15 days of delivery.

2. Change of Mind Returns

If you simply change your mind about your purchase, you may request a return within the 7-day period, provided the product meets our return conditions above.

Return shipping costs for change-of-mind returns are the customer's responsibility, unless otherwise agreed by ASVORT.

3. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, defective, or you receive the wrong item, please contact us as soon as possible.

Send an email to support@asvort.com with:

  • Your order number
  • A description of the issue
  • Clear photos or video showing the problem

We will review the issue and, where appropriate, offer a replacement, repair, or refund.

Your rights under applicable Australian Consumer Law are not affected by this policy.

4. Non-Returnable Items

Certain items may not be eligible for return where they cannot reasonably be resold for hygiene or safety reasons after being opened or used.

We will advise you if your particular item falls into this category.

5. How to Request a Return

To start a return, contact:

Email: support@asvort.com

Please include your order number and the reason for your return.

Do not send an item back before receiving return instructions from our support team.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

7. Late or Missing Refunds

If you haven't received your refund after the expected processing period:

  1. Check your original payment account.
  2. Contact your bank or payment provider.
  3. If you still haven't received it, contact us at support@asvort.com.

8. Exchanges

If you receive a faulty, damaged, or incorrect item, please contact us at support@asvort.com and we'll assess the situation and arrange an appropriate solution.

9. Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable laws.

Where a product has a major failure or otherwise does not meet applicable consumer guarantees, you may be entitled to a refund, replacement, repair, or other remedy regardless of the 15-day change-of-mind period.

10. Contact Us

For all return and refund enquiries:

ASVORT Customer Support
Email: support@asvort.com
Website: ASVORT